Return & Exchange Policy

Return & Exchanges. 

  1. Upload the image of the product with original packaging and email us at k2r2brands@gmail.com.
  2. Please note we will not be able to process your request if tags are removed from the product.
  3. All requests need to be made within 30 days of receiving your order.

For Exchanges

  • Please re-pack the product securely.
  • We will arrange for pick-up through our logistics partners within 3-5 business days of receiving our email request.
  • Your exchange will be sent out within 3 business days of pick-up confirmation.

For Refunds

  • All Refunds will be made within 7 business days of receiving the product.
  • Pre-paid Orders:
    • Customers will receive funds in the same account used during payment on www.thementhing.com for their purchase.
    • Refund amount will exclude any shipping charges paid at the time of purchase
  • COD Orders:
    • Refund amount will exclude any shipping charges paid at the time of purchase.
    • Alternatively COD Order customers can send the goods via pre-paid courier and no reverse shipping fee will be applicable.
    • Refunds will be processed via Razorpay - where you will have an option to accept the refund amount through your preferred mode (bank, card, or wallet only).