Return & Exchange Policy
Return & Exchanges.
- Upload the image of the product with original packaging and email us at firstname.lastname@example.org.
- Please note we will not be able to process your request if tags are removed from the product.
- All requests need to be made within 7 days of receiving your order.
- Please re-pack the product securely.
- We will arrange for pick-up through our logistics partners within 3-5 business days of receiving our email request.
- Your exchange will be sent out within 3 business days of pick-up confirmation.
- All Refunds will be made within 7 business days of receiving the product.
- Customers will receive funds in the same account used during payment on www.thementhing.com for their purchase.
- Refund amount will exclude any shipping charges paid at the time of purchase
- Refund amount will exclude any shipping charges paid at the time of purchase.
- Alternatively COD Order customers can send the goods via pre-paid courier and no reverse shipping fee will be applicable.
- Refunds will be processed via Cashfree - where you will have an option to accept the refund amount through your preferred mode (bank, card, or wallet only).